HX Hurtigruten Expeditions Cancellation and Refund Policy
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at HX offices. HX recommends "Recorded Delivery". Cancellation takes effect the day HX receives your letter or email. Since HX incurs costs in relation to your arrangements from the time HX confirms your booking you will have to pay the applicable cancellation charges as shown in the table below (which also applies if HX cancels because you have failed to make payments on time) together with the cost of any air fare for which HX haa had to pay at the time of the booking and will be payable immediately on cancellation.
When the cancellation letter is received by HX before departure - (excl. insurance premiums):
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 90+ days - Days |
25% of total fare |
| 89 - 60 days - Days |
40% of total fare |
| 59 - 28 days - Days |
70% of total fare |
| 27 - 14 days - Days |
90% of total fare |
| 14 days and less - Days |
No refund |
Last Modified: 07/26/2024
If you have to cancel for a reason covered by your travel insurance you may be able to reclaim the cancellation charges, less applicable excess. Insurance premiums are not refundable.<7p>
Cancellation Policies are subject to change by the cruise line. For the most current HX Hurtigruten Expeditions and Refund Policies, please refer to the HX Hurtigruten Expeditions website or a HX Hurtigruten Expeditions brochure.
Payment
Once you have asked HX to confirm your booking the total price of the arrangements you have booked is due and is payable as follows:
- If you book more than 90 days before your scheduled departure date, a non-refundable deposit of 25% is due. The balance is due 90 days before your scheduled departure date. No second invoice will be sent. Travel documents will be issued 7 to 14 days prior to departure.
- Bookings made within 90 days of departure require full payment at the time of booking and no refund is made if cancelled.
- Your booking may be cancelled if HX does not receive payment by the due date (HX will not normally send reminders) and cancellation charges will be payable by you.
Transfer of Booking
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
- that person is introduced by you and satisfies all the conditions applicable to the Arrangements;
- HX is notified not less than 7 days before departure;
- you pay any outstanding balance payment, an administration fee of 60 pounds per person as well as any additional fees, charges or other costs arising from the transfer; and
- the transferee agrees to these booking conditions and all other requirements applicable to the holiday booking.
Note: If you are unable to find a replacement, cancellation charges as set out will apply in order to cover the estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Cancellation due to Force Majeur
You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of unavoidable and extraordinary circumstances occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or which significantly affects transport arrangements to the destination. In these circumstances, HX shall provide you with a full refund of the monies you have paid but HX will not be liable to pay you any compensation.
If HX Changes or Cancels your Booking
HX reserves the right to change any of the details, and correct any errors in this brochure or invoices at any time. If changes are made before you have made your booking HX will advise you before HX confirms your arrangements. HX reserves the right in any circumstances to cancel your travel arrangements (for example if a minimum number of participants for a particular travel arrangements not reached, HX may have to cancel it) and to change airline, aircraft types, vessels and itineraries without liability for any subsequent loss. Even after HX has confirmed your booking HX may have to make alterations but HX will not cancel your travel arrangements less than 60 days before your departure except for reasons of Force Majeure or failure by you to pay the final balance in full.
Most alterations will be minor and while HX will do their best to notify you or your travel agent of any changes as soon as reasonably possible if there is time before your departure, HX will have no other liability to you. Occasionally HX may have to make a significant change to your confirmed arrangements. If HX has to make a Significant Change HX will notify you as soon as possible and you may either:
- a) accept the Significant Change and the contract between HX and the client will then be varied to incorporate the change; or
- b) take alternative arrangements altogether (subject to availability). If the alternative arrangements selected are a lower price than those originally confirmed the difference will (if already paid) be refunded to you; or
- c) withdraw from the booking completely in which case HX will, as soon as possible, refund all money paid to HX.
You must inform HX of your decision as soon as reasonably possible and not later than 7 days of being informed of the alteration. If you choose (a) or (b) above, you will receive as compensation a credit towards the cost of your arrangements, or any alternative selected, as per the amount shown in Scale A below. If you choose (c) HX will pay you compensation shown in Scale B below. In all cases HX will have no liability for any other or greater compensation or for expenses or losses incurred.
Period before departure date notification given by HX - Credit/Compensation per fare-paying passenger (excluding infants)
- Scale A - Scale B 0
- 7 days 50 - 25 pounds
- 8-14 days 40 - 20 pounds
- 15-28 days 30 - 15 pounds
- 29-42 days 20 - 10 pounds
- 43-59 days 10 - 5 pounds
- More than 60 days - Nil
The compensation shown above applies to full fare paying adults only. Children or others travelling at concessionary rates will receive compensation pro rata based on the concessionary price against the full adult price as shown on the confirmation.
IMPORTANT NOTE: HX will not pay you compensation in the following circumstances:
- where HX makes a change that is not a Significant Change;
- where HX makes a Significant Change or cancels your arrangements more than 60 days before departure;
- where HX has to cancel your arrangements as a result of your failure to make full payment on time;
- where the change or cancellation by HX arises out of alterations to the confirmed booking requested by you;
- where HX is forced to cancel or change your arrangements due to Force Majeure.
